Slumbery

Terms of service

Terms of Service

Last updated: 6 September 2026

These Terms of Service apply when you access the Slumbery website or purchase products from us.

In these terms, “Slumbery”, “we”, “us” and “our” refer to Slumbery, ABN 89 702 148 276. “You” and “your” refer to the person using our website or purchasing from us.

Our website is available at https://slumbery.com.au/.

By using our website or placing an order, you agree to these Terms of Service, our Privacy Policy, Shipping Policy and Refund and Returns Policy.

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

1. About Slumbery

Slumbery is an Australian-owned and operated online retailer specialising in beds, mattresses, bedding and bedroom furniture.

We operate online and do not currently have a public showroom or customer-collection facility.

Products may be supplied and dispatched from different supplier or distribution locations within our fulfilment network.

2. Using our website

You may use our website only for lawful purposes.

You must not:

  • Use the website fraudulently or unlawfully

  • Attempt to gain unauthorised access to the website or its systems

  • Introduce malicious code, viruses or harmful technology

  • Interfere with the website’s operation or security

  • Scrape or extract website content through unreasonable automated activity

  • Impersonate another person

  • Submit false, misleading or fraudulent information

  • Use our content or branding without permission

  • Place orders for fraudulent resale, payment abuse or other unlawful purposes

We may reasonably restrict access where necessary to protect customers, the website, payment systems or our legitimate business interests.

3. Eligibility to purchase

By placing an order, you confirm that:

  • You have legal capacity to enter into the purchase

  • The information you provide is accurate and complete

  • You are authorised to use the selected payment method

  • The delivery address can safely and lawfully receive the product

  • You have checked relevant measurements, access requirements and product specifications

If you are purchasing on behalf of another person or organisation, you confirm that you are authorised to do so.

4. Product information

We aim to present product descriptions, specifications, measurements, colours and images accurately.

However:

  • Screen settings and photography may affect how colours appear.

  • Dimensions may have reasonable manufacturing tolerances.

  • Packaging may change without notice.

  • Product specifications may be updated by the manufacturer or supplier.

  • Accessories shown in lifestyle images may not be included.

  • Products may require assembly unless stated otherwise.

Please read the complete product description and check all dimensions before ordering, particularly for beds, mattresses and bulky furniture.

Nothing in this section limits your rights where a product is materially different from its description or otherwise fails to meet an Australian Consumer Guarantee.

5. Prices and GST

Unless stated otherwise:

  • Prices are displayed in Australian dollars.

  • Prices include GST where GST applies.

  • Delivery charges are calculated separately and displayed during checkout.

  • Any applicable remote-area or bulky-item delivery charge will be displayed before payment where supported.

We may change advertised prices prospectively at any time. A price change will not affect an order we have already accepted.

If a product or price is displayed incorrectly because of a genuine technical, supplier or data error, we will contact you before accepting or fulfilling the affected order. You may confirm the corrected order or receive a full refund of any amount paid.

We will not substitute a different price without your agreement.

6. Product availability

Product availability may depend on supplier inventory and may change before an order is processed.

Receiving an order confirmation does not always mean supplier stock has been finally allocated.

If a product becomes unavailable after you order, we will contact you and offer an appropriate option, which may include:

  • Waiting for restock

  • Selecting an alternative product

  • Removing the unavailable item

  • Cancelling the affected item for a refund

  • Cancelling the complete order for a refund where appropriate

We will not substitute a materially different product without your agreement.

7. Placing and accepting orders

When you submit an order, you are making an offer to purchase the selected products under these terms.

An automated order confirmation acknowledges that Shopify has received your order. It does not necessarily confirm final acceptance or supplier allocation.

We may perform reasonable payment, address, fraud and availability checks.

An order is accepted when we confirm acceptance, begin fulfilment or dispatch the product.

We may decline or cancel an order before acceptance where reasonably necessary, including because of:

  • Product unavailability

  • An obvious pricing or description error

  • An invalid or incomplete delivery address

  • Payment failure

  • Suspected fraud or unauthorised payment

  • Supplier or courier restrictions

  • A legal or regulatory requirement

If we cancel an order after payment, we will refund the affected amount to the original payment method.

8. Payment

Payments are processed through Shopify Checkout and the payment providers displayed during checkout.

Depending on the device and current configuration, payment options may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other methods displayed at checkout

Availability and approval of a payment method are determined by the relevant provider.

We do not store your complete payment-card details.

Buy-now-pay-later services are subject to the provider’s eligibility requirements, fees and terms. Slumbery does not control the provider’s approval decision.

9. Promotions and discount codes

Promotions and discount codes:

  • Apply only during the stated promotional period

  • May have product, customer or minimum-spend conditions

  • Must be entered before completing checkout unless applied automatically

  • Cannot be redeemed for cash

  • Cannot normally be applied retrospectively

  • May not be combined unless expressly stated

  • Remain subject to stock availability

Promotion-specific conditions will be displayed with the relevant offer.

Promotional conditions do not limit rights under the Australian Consumer Law.

10. Delivery

We deliver to supported Australian addresses. We do not currently deliver overseas.

Delivery availability, charges and estimated timeframes depend on:

  • Destination postcode

  • Product dimensions and weight

  • Supplier location

  • Courier coverage

  • Access restrictions

  • Whether the order requires multiple consignments

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Products may arrive separately because they may be supplied from different locations or divided into multiple courier consignments.

All Slumbery orders are shipped with tracking and transit protection. Tracking information will be provided when it becomes available from the supplier or courier.

Our complete delivery conditions are provided in the Shipping Policy.

11. Delivery access

You are responsible for:

  • Providing an accurate and complete delivery address

  • Providing a working telephone number and email address

  • Checking that products will fit through entrances, hallways, stairs and lifts

  • Advising us of relevant access restrictions before dispatch

  • Monitoring tracking information

  • Making reasonable arrangements to receive the delivery

Standard delivery for bulky products may be limited to a ground-floor entrance or another safe, accessible point.

Inside-home, upstairs, assembly and room-of-choice delivery are not included unless expressly offered and confirmed.

Additional charges may apply when delivery cannot be completed because of incorrect information, unavailable access or failure to receive or collect the order.

This does not apply where the failed delivery was caused by Slumbery, its supplier or courier, or where charging the customer would be inconsistent with the Australian Consumer Law.

12. Risk and ownership

Risk in a product passes to you when it is delivered to the nominated delivery location, except where applicable law provides otherwise.

Legal ownership passes when we have received full payment and the product has been delivered.

If you authorise a courier to leave a product unattended, responsibility for the product may pass when it is left in accordance with that authority, subject to your rights under applicable law.

13. Damaged, missing or faulty products

If a product is damaged, incomplete, incorrect or faulty, contact support@slumbery.com.au and provide:

  • Your order number

  • A description of the issue

  • Photographs or video

  • Photographs of the packaging

  • Relevant part numbers or labels where available

Keep the product and packaging until we provide instructions.

Do not return products to the address on a shipping label unless we specifically authorise that return location.

We may request reasonable information or inspect the product before confirming the appropriate remedy.

Nothing in this section limits your rights under the Australian Consumer Law.

14. Returns and refunds

Returns, cancellations and refunds are governed by our Refund and Returns Policy.

Eligible change-of-mind requests must be submitted within 7 calendar days after delivery.

Change-of-mind products must remain unused, unassembled, unwashed and in their original unopened packaging.

Opened mattresses, pillows, toppers, protectors and bedding cannot be returned for change of mind for hygiene and safety reasons.

These exclusions apply only to change-of-mind returns. They do not restrict remedies for faulty, unsafe, incorrectly supplied or misdescribed products.

15. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to:

  • Repair

  • Replacement

  • Refund

  • Compensation for reasonably foreseeable loss or damage

  • Another remedy available under applicable law

For a major product failure, you may be entitled to choose a refund or replacement.

For a minor failure, we may choose to repair the product within a reasonable time. If we cannot do so, you may be entitled to another remedy.

Any manufacturer or supplier warranty is additional to these statutory rights.

16. Order cancellations

Contact support@slumbery.com.au immediately if you want to cancel or change an order.

We will try to assist, but cancellation or modification cannot be guaranteed after processing or dispatch has commenced.

If the order has already been dispatched, it may need to be handled as a change-of-mind return and applicable delivery costs may apply.

If Slumbery cancels an order because we cannot supply it, we will refund the affected amount.

17. Website availability

We aim to keep the website available and accurate, but uninterrupted operation cannot be guaranteed.

We may temporarily suspend access for maintenance, security, technical problems or circumstances beyond our reasonable control.

Where practical, we will take reasonable steps to restore the service.

We are not responsible for losses caused solely by temporary website unavailability to the extent permitted by law. This does not exclude liability that cannot lawfully be excluded.

18. Third-party services and links

Our website may use or link to services provided by Shopify, payment providers, couriers, social platforms and other third parties.

Third-party services may have their own terms and privacy practices.

A link does not necessarily mean that Slumbery controls or endorses all content on the external website.

We remain responsible for our obligations as the retailer where required under Australian law.

19. Reviews and customer content

If you submit a review, photograph, question or other content, you confirm that:

  • It reflects your genuine experience

  • It is accurate to the best of your knowledge

  • You have permission to submit it

  • It does not infringe another person’s rights

  • It is not unlawful, abusive, defamatory or misleading

You grant Slumbery a non-exclusive, royalty-free licence to display and format that content for operating and promoting the store.

We may moderate or remove content where reasonably necessary, but we will not edit reviews in a way that misrepresents the reviewer’s opinion.

20. Intellectual property

The Slumbery name, logo, website design, written content, graphics and other original materials are owned by or licensed to Slumbery.

Product names, images and trademarks belonging to suppliers or manufacturers remain the property of their respective owners.

You may use the website for personal shopping and information purposes. You must not reproduce, distribute, commercially exploit or create derivative works from our content without permission, except where permitted by law.

21. Privacy

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

By placing an order, you authorise us to share necessary information with Shopify, payment providers, suppliers and couriers for:

  • Processing payment

  • Fulfilling the order

  • Delivering products

  • Providing tracking

  • Preventing fraud

  • Handling support, returns and warranty claims

We will not use your information for email marketing unless you provide the required consent.

22. Liability

To the maximum extent permitted by law, Slumbery is not liable for indirect or consequential loss that was not reasonably foreseeable.

However, nothing in these terms excludes, restricts or modifies:

  • Australian Consumer Law rights

  • Liability that cannot lawfully be excluded

  • Liability for fraud, wilful misconduct or negligence where exclusion is prohibited

  • A customer’s right to compensation for reasonably foreseeable loss or damage

Where the law permits a remedy to be limited, any limitation will be only to the extent that it is fair, reasonable and legally permitted.

23. Events outside reasonable control

Neither party will be responsible for delay caused by circumstances genuinely outside their reasonable control, such as natural disasters, severe weather, transport disruptions, industrial action, government restrictions or major system outages.

This section does not allow Slumbery to retain payment indefinitely where we cannot supply an order.

If fulfilment becomes impracticable or is significantly delayed, we will contact you and provide the options reasonably available, including cancellation and refund where appropriate.

24. Changes to these terms

We may update these terms to reflect changes to our services, operations or legal obligations.

Changes apply prospectively from the date the revised terms are published. They do not retrospectively remove rights or materially alter an order already accepted unless the customer agrees or the law requires the change.

The “Last updated” date will identify the current version.

25. Severability

If a term is found to be unlawful, void or unenforceable, that term will be read down or removed to the minimum extent required.

The remaining terms will continue to operate where legally possible.

26. Governing law

These terms are governed by the laws of Australia and the applicable laws of the Australian state or territory connected with the transaction.

Nothing in this section prevents a consumer from exercising rights available in their state or territory.

27. Resolving concerns

If you have a concern about an order or our service, contact us first so we have an opportunity to assist.

Include your order number, the issue and your preferred resolution.

Nothing in this section prevents you from contacting the ACCC, your state or territory consumer-protection agency, a tribunal, a court or another dispute-resolution body.

28. Contact us

Slumbery
ABN: 89 702 148 276
Email: support@slumbery.com.au
Website: https://slumbery.com.au/

Thank you for shopping with Slumbery.