Refund policy

Returns and Refunds Policy

Last updated: 6 September 2026

We want you to feel confident shopping with Slumbery. If something isn’t right, contact us and our Australian support team will help you through the next steps.

Email: support@slumbery.com.au

Something arrived damaged, faulty or incomplete?

Please contact us as soon as reasonably possible and include:

Your order number
A brief description of the issue
Clear photos or video of the product
Photos of the packaging
The relevant part number from the assembly manual, if applicable

Please keep the product and packaging while we review your request.

Depending on the issue, we may arrange replacement parts, a repair, replacement, refund or another suitable solution.

All Slumbery orders include tracking and transit protection. If your order is lost or damaged during delivery, we’ll work with the supplier and courier to help resolve it.

Changed your mind?

That’s okay. Contact us within 7 calendar days of delivery to request a change-of-mind return.

To be eligible, the product needs to be:

Unused
Unassembled
Unwashed
In its original, unopened packaging
Complete with all parts, accessories and instructions
In a condition suitable for resale

Once approved, you may request a refund, store credit or exchange, subject to product availability.

Mattresses and bedding

For hygiene reasons, opened mattresses, pillows, mattress toppers, protectors, sheets and other bedding cannot be returned for change of mind.

If you are uncertain about a vacuum-packed mattress, please check its size and specifications before opening it.

This hygiene restriction does not apply when a product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.

Return delivery and handling costs

For change-of-mind returns, the customer is responsible for the original and return-delivery costs.

If Slumbery arranges the return courier, we will confirm the cost before proceeding.

A reasonable handling and restocking fee of up to 10% of the product price may apply to an approved change-of-mind return. We will clearly confirm any applicable fee before you decide to proceed.

No restocking fee applies to products that are faulty, damaged, incorrectly supplied or otherwise covered by an Australian Consumer Law remedy.

How to request a return

Email support@slumbery.com.au with:

Your order number
The product you would like to return
The reason for the return
Photos showing the product and packaging
Your preferred outcome

Please wait for our return instructions before sending anything.

Products may be dispatched from different supplier locations, so the return address may be different from the address shown on the parcel. This helps us make sure your return reaches the correct location and is processed promptly.

Refunds

Once a refund is approved, it will ordinarily be returned to the original payment method.

We aim to initiate approved refunds within 5 business days after the returned product has been received and checked, or after a claim is approved when a return is not required.

Your bank or payment provider may take additional time to display the refund.

For change-of-mind returns, we will explain any delivery, return or handling deductions before the return proceeds.

Cancelling an order

If you need to cancel or change an order, contact us as soon as possible.

We’ll do our best to help before processing or dispatch begins. If the order is already on its way, it may need to be handled as a change-of-mind return.

Your Australian Consumer Law rights

All products sold by Slumbery come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may arrange a repair or another appropriate solution within a reasonable time.

You may also be entitled to compensation for reasonably foreseeable loss or damage.

Nothing in this policy limits your rights under the Australian Consumer Law. Change-of-mind conditions, delivery deductions and restocking fees do not apply where they would conflict with those rights.