Frequently Asked Questions

Slumbery is an Australian online store specialising in beds, mattresses, bedding and bedroom furniture. We make it easier to compare products, understand sizes and order bedroom essentials online.

Slumbery is an online retailer and does not currently operate a public showroom.

Product images, descriptions, measurements and specifications are available online to help you choose. Please check measurements carefully before ordering.

No. Supplier and courier facilities are not open to the public, and customer collection is unavailable. Orders must be placed online and delivered by courier.

Yes. Prices are displayed in Australian dollars and include GST unless clearly stated otherwise.

Available payment methods are displayed during Shopify checkout. Depending on the device and current payment configuration, these may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Only payment methods displayed at checkout are available for the order.

Buy-now-pay-later options are available only when displayed during checkout. Eligibility, approval, fees and repayment terms are determined by the payment provider.

Payments are processed through Shopify’s checkout and supported payment providers. Slumbery does not store complete payment-card details.

Yes. Shopify sends an order confirmation to the email address entered during checkout.

If it does not arrive:

1. Check your junk or spam folder.
2. Confirm that you entered the correct email address.
3. Contact support@slumbery.com.au with your name and order details.

Contact us as soon as possible after placing the order.

We will try to assist, but changes or cancellations cannot be guaranteed after processing or dispatch has started. A dispatched order may need to be handled under our Refund and Returns Policy.

Order and dispatch updates are sent to the email address supplied during checkout. Tracking information is provided when it becomes available from the supplier or courier.

We deliver to supported addresses within Australia.

Some remote destinations and postcodes may be excluded, particularly for bulky products.

Delivery availability and costs depend on:

• The destination postcode
• Product size and weight
• Supplier location
• Courier coverage
• Whether products require separate consignments

Final delivery availability and applicable charges are shown during checkout where supported.

No. Slumbery currently delivers only within Australia.

Delivery costs depend on the product and destination postcode. Applicable charges are displayed during checkout before payment.

Remote, regional or difficult-to-service locations may attract an additional charge or may not be serviceable.

Processing time depends on the product, supplier availability and order verification.

Once an order is accepted for dispatch, shipping or tracking information will be provided when available. Processing estimates are not guarantees and may change during busy periods.

Approximate delivery times after dispatch generally vary by destination:

• Victoria: approximately 1–8 business days
• South Australia: approximately 2–9 business days
• New South Wales and ACT: approximately 3–10 business days
• Queensland and Tasmania: approximately 3–11 business days
• Western Australia and Northern Territory: approximately 4–15 business days

These are estimates only. Bulky products, remote destinations, courier delays and split consignments may take longer.

Tracking information supplied after dispatch should provide the most relevant available delivery estimate.

Usually not. Courier delivery dates and times cannot normally be guaranteed.

Use the tracking information provided after dispatch to monitor the estimated delivery date.

Standard bulky-item delivery is generally made to the ground-floor entrance or another safe, accessible location.

Apartment, upstairs, inside-home, assembly and room-of-choice delivery are not included unless expressly offered during checkout or confirmed in writing.

Please consider access requirements before ordering.

This depends on the courier and service used. A telephone call before delivery cannot be guaranteed.

Monitor your email and tracking updates and ensure that the delivery address and telephone number entered during checkout are correct.

Tracking details are emailed after the order has been dispatched and courier information becomes available.

Check your spam or junk folder if you cannot locate the email.

Tracking details are emailed when they become available from the supplier or courier.

If an order is lost or arrives damaged, contact us with your order number and photos so we can investigate and arrange an appropriate resolution.

Orders may arrive in separate deliveries because:

• Products may leave different supplier locations.
• A courier may divide an order into several consignments.
• Large packages may travel separately.
• One parcel may move through the courier network faster than another.

Check all tracking numbers supplied with the order.

If the estimated delivery window has passed and products remain missing, email support@slumbery.com.au with your order number and details of the items received.

An order may be returned when:

• The delivery address is incomplete or incorrect
• Delivery attempts are unsuccessful
• The consignment is not collected
• The courier cannot safely complete delivery

Contact us if tracking shows that an order is being returned.

Additional delivery charges may apply when the return was not caused by a product fault or an error by Slumbery. This does not affect rights under the Australian Consumer Law.

Check the measurements shown on the product page and compare them with:

• Your mattress or bed frame
• Available bedroom space
• Doorways
• Hallways
• Staircases
• Lifts
• Building access

Size names alone are not always sufficient because external frame dimensions vary. Always check the exact product measurements before ordering.

Not necessarily. Compare the mattress dimensions with the bed frame’s internal measurements and product specifications.

Contact us before ordering if you are uncertain.

Many beds and furniture products require assembly. Check the individual product description and specifications before purchasing.

Assembly is not included unless expressly stated.

We aim to present colours accurately, but appearance can vary because of lighting, photography, manufacturing batches and screen settings.

Minor colour variations are not necessarily product faults.

Check all packaging carefully because smaller components may be secured inside other pieces or packaging.

If something is missing:

1. Find the part in the assembly manual.
2. Photograph everything received.
3. Mark the missing part on the manual where possible.
4. Email support@slumbery.com.au with the details and order number.

We will work with the supplier to arrange an appropriate solution.

Contact us as soon as reasonably possible and provide:

• Your order number
• Photographs of the external packaging
• Photographs or video of the product damage
• A description of the issue
• Details of affected parts

Keep the product and packaging until instructions are provided. Do not return anything without approval.

Damage to packaging alone does not necessarily mean the product itself is damaged. Each claim will be assessed using the available evidence.

Email support@slumbery.com.au with:

• Your order number
• A detailed description
• Photographs or video showing the problem
• The relevant part number where applicable
• Product labels or batch information where available

We may request additional information or arrange an assessment before confirming the appropriate remedy.

Any written supplier or manufacturer warranty will be shown in the product information or supplied documentation where available.

Products also come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These rights may continue beyond a stated manufacturer warranty depending on the product, price, expected lifespan and nature of the problem.

Email support@slumbery.com.au with your order number, a detailed description and supporting photographs or video.

Do not return the product unless Slumbery provides return instructions.

Eligible change-of-mind return requests may be submitted within 7 calendar days after delivery.

The product must remain:

• Unused
• Unassembled
• Unwashed
• In resalable condition
• In its original, unopened packaging
• Complete with all parts, manuals and accessories

Original and return-delivery costs normally remain the customer’s responsibility.

See the Refund and Returns Policy for complete conditions.

Opened mattresses, pillows, mattress toppers, protectors, sheets and other hygiene-sensitive bedding cannot be returned for change of mind.

This restriction does not apply where a product is faulty, unsafe, incorrectly supplied or otherwise fails to meet an Australian Consumer Guarantee.

Email support@slumbery.com.au with:

• Your order number
• The product being returned
• The reason for the return
• Photographs of the product and packaging
• Your preferred outcome

Wait for written instructions before arranging the return. Products may need to be returned to a specific supplier location.

For an approved change-of-mind return, the customer normally pays the original and return-delivery costs.

Where a product is faulty or does not meet an Australian Consumer Guarantee, Slumbery will cover reasonable return costs where legally required.

Approved refunds are ordinarily returned to the original payment method.

We aim to initiate an approved refund within 5 business days after receiving and inspecting the returned product, or after approving a claim where no return is required.

Banks and payment providers may take additional time to display the refund.